Hospitality Servers
Hours: 30 hour and 27 hour contracts available
Pay: £12.00 per hour + tips
Fingal Hotel is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront and awarded Tripadvisor's No.1 UK Luxury Hotel, Tripadvisor's No.1 UK Small & Boutique Hotel and AA Hotel of the Year Scotland.
This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.
This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.
Fingal Hotel is the sister ship of The Royal Yacht Britannia, which is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.
Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor's No.1 UK Attraction (AGAIN) 2023-24, and the top 1% in the world in its category.
The Food and Beverage department on Fingal Hotel is now recruiting for Hospitality Servers to join the team. Whilst primarily based at The Lighthouse Restaurant & Bar on Fingal Hotel, you will fully integrate to the hospitality team who delivers experiences on both ships for events and possibly at The Royal Deck Tearoom.
We are looking for enthusiastic individuals with previous experience working in a world-class service environment, who have a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our guests have a personalised, enjoyable and memorable experience by delivering outstanding five-star customer service.
Responsibilities will include:
- Greeting and guiding customers to their tables.
- Excellent product knowledge.
- Up-selling additional products when appropriate.
- Taking accurate food and drinks orders, using an EPOS ordering software, order slips and memorisation.
- Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Serving food and drinks orders.
- Arranging table settings and maintaining a tidy dining area.
- Delivering and collecting bill payments.
- Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
- Following all relevant health and safety department regulations.
- Providing excellent customer service to guests.
Company benefits include:
- 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
- 33 days pro-rata annual holiday entitlement.
- Enhanced long service holiday entitlement.
- Life Insurance.
- Service charge.
- Performance and loyalty payment scheme.
- Complimentary tickets.
- Employee Assistance Programme.
- Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
- Free car parking for staff.
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Uniform provided.
Judit Toomey-Kovacs and Ben Wilson
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ
No agencies please.
Please note, due to the volume of applications we receive, we will only contact you if you have been selected to progress to the next stage in the recruitment process.
